Air Canada - statistics & facts

Impact of coronavirus on Air Canada's financial perfomance

During the fiscal year of 2020, Air Canada accumulated operating expenses of around 9.6 billion Canadian dollars and revenue passenger miles that amounted to only 23.2 billions. In that same fiscal year, Air Canada’s passenger load factor stood at 61.6 percent, with the number of passengers carried dropping to 13.8 million. Air Canada’s fuel consumption in the fiscal year of 2020 was approximately 2.2 billion liters and the average fuel cost for the company amounted to 61.4 Canadian cents for each liter of fuel.

Customer satisfaction

Although Air Canada had the highest amount of consumer complaints among Canadian airlines during the 2019-2020 fiscal year, a 2017 survey regarding Canadian adults' opinion towards Air Canada had over half of the respondents stating that the services of the Montreal-based air carrier was either good or excellent. The carrier's operating divisions include Air Canada Cargo, Air Canada Express as well as, Air Canada Rouge, and the airline generates the largest amount of its operating passenger revenue from its domestic sector.

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