Marks and Spencer - Statistics & Facts

Clothing and home vs food retail

Marks and Spencer has a wide range of options available for its customers, selling products from numerous categories, including clothing, cosmetics, household items and luxury goods. Over recent years, the company has also developed into a high-quality food brand. Since 2010, the retailer has seen increased worldwide revenue growth year-on-year, with 2020 revenue figures reaching almost 10.2 billion British pounds. The coronavirus (COVID-19) pandemic caused the retailer to lose revenue in 2021 due to national lockdown measures and decreased consumer spending.Customers in the UK are the main source of income for M&S, with a revenue of 8.4 billion British pounds in 2021, a slight decrease on the year prior. Almost half of this revenue comes from the food segment, which accounted for sales of just over six billion British pounds in 2021. Marks and Spencer's online platform has also experienced considerable growth, attracting hundred millions of visitors to its website and shopping app. However, the growth in the company’s online sales, coupled with the impact of the pandemic and lockdowns, negatively affected the footfall in stores, with 2020/21 seeing a weekly average of below 10 million consumers for the first time in a decade.

M&S popularity with consumers

In comparison to other UK brands, Marks and Spencer is popular with consumers both as a department store and as a supermarket. Most recently in the second quarter of 2021, Marks and Spencer ranked in first place amongst other leading department stores and home improvement retailers. As a supermarket, M&S Food came in second place, closely following the supermarket chain Morrisons. Despite having received consumers' favor, Marks and Spencer does not hold a large share in the UK's grocery retail market. Over the years, Marks & Spencer's food division had a market share of only around three percent.

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