The most popular direct sellers of online fashion in Belgium originate from outside the country. In 2016, Germany's Zalando made roughly 180 million euros worth of online revenue in the country while Sweden's H&M and the Netherlands' Bestseller (owner of the brands Jack & Jones and Vero Moda) had a revenue of 45 million euros and 30 million euros respectively. Clothing is also bought on other websites. Often used online marketplaces for fashion include the Netherlands' Bol.com, 3Suisses.be and Vente-Exclusive.com, despite these websites selling other products besides clothing such as bags and accessories. The revenue of brick-and-mortar fashion companies in 2016, however, was higher than that of the online companies.
Despite the growth of e-commerce sales, online customer engagement in Belgium is affected by a preference for buying clothes in a physical store. The Belgian fashion market consisted of more than 12,500 retail sales points for clothes and roughly 2,900 for shoes in 2015, making it easy for consumers to visit a store they already know. To attract customers and achieve engagement, online retailers therefore appeal to the main reasons why Belgian consumers buy their products online. Important drivers are price in combination with quick delivery and satisfaction due to previous experiences. With effect: the apps of H&M, Zalando, Wish, AliExpress and bol.com all saw multiple downloads in the Belgian Apple App Store in October 2018.
