Online banking in Italy - statistics & facts

Online and mobile banking, what is the difference?

Online banking includes any transaction conducted over the internet. On the other hand, mobile banking refers specifically to banking operations performed using a tablet or a smartphone. Hence, mobile banking includes logging into a bank’s mobile website, text messaging with the bank, or using its mobile app. Mobile banking is particularly appreciated by Italian customers, as it exploits advanced features such as face recognition for quicker log-ins, and it can be used anywhere.

Who uses online banking?

The outbreak of the covid-19 pandemic encouraged the switch towards digital banking solutions, further accelerating an already ongoing process. As with most digital developments, younger generations in Italy embraced online banking more readily than others. Among the banking activities that can be carried out online, Italian users found mobile banking particularly convenient for minor operations such as checking the balance and the transaction record. However, the use of online banking for investment purposes remains low, despite its potential for managing stocks and bank products independently and remote.

This text provides general information. Statista assumes no liability for the information given being complete or correct. Due to varying update cycles, statistics can display more up-to-date data than referenced in the text.